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Google is experimenting with Duplex, which aims to put guest names on the waiting list

Google is experimenting with Duplex, which aims to put guest names on the waiting list

Google is experimenting with an improved service that allows people to put themselves and their entire family on the restaurant waiting list without contacting them. As the coronavirus appears to be weakening in the United States, people are returning to restaurants, causing overcrowding.

Even if there is no pandemic, restaurants will work hard to manage phone reservations, often resulting in incorrect waiting times and crowded crowds. Queuing According to a study, 72% of guests book a table over the phone instead of online, in person, or through a mobile app.

In addition, the duplex call flow associated with the suspended state may put the restaurant with the smallest number of employees at risk of congestion. The latest waited feature of Google Restaurant Assistant in Google Maps and Google Search landed on Kyle Wiggs’ smartphone this week. It appears as an option to add to the queue under the map and search entries and allows the user to select the number of people and acceptable waiting time (if the restaurant has a queue).

Google Assistant Duplex tries to use the customer’s Google account information (especially their contact information) to contact the restaurant to register the group in the reservation. After the call is over, the Google Assistant will send a text notification indicating whether the call ended or failed. About 30 minutes later, the Google assistant notified the guests that they could not find a table in the restaurant.

This was discovered while visiting the restaurant. There is no table because the kitchen is closed. A Google spokesperson emailed VentureBeat to say that the company currently has nothing to offer other than being asked to respond.

New zoom feature turns meetings into important highlights

According to the representative, they are constantly studying various unique services using duplex technology. Therefore, you don’t have a deadline for when to provide this particular feature to larger Google Assistant users or whether to grant them access.

Google is experimenting with Duplex, which aims to put guest names on the waiting list

OVERVIEW:

Google Assistant Duplex tries to use the customer’s Google account information (especially their contact information) to contact the restaurant to register the group in the reservation. After the call is over, the Google Assistant will send a text notification indicating whether the call ended or failed. About 30 minutes later, the Google assistant notified the guests that they could not find a table in the restaurant.

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