whatsapp chatbot users can now download documents

Whatsapp Chatbot Users Can Now Download Documents

Popular instant messaging platform WhatsApp now allowed users download important identification documents like PAN cards, and driving licences through a Chatbot, however, the feature is available available to Indian users so far.

Users in India can now get their identification documents and even school mark sheets using the messaging platform’s new My Gov’s chatbot service.

WhatsApp users will be able to access these documents on their phones without having to go to the DigiLocker app or website. If you don’t already have a DigiLocker account, the chatbot will show you how to get one.

In a statement, Abhishek Singh – CEO of My Gov – said

Offering Digilocker services on the MyGov Helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform”.

DigiLocker claims to have over 100 million registered users and has scanned and issued over 5 billion documents to far. MyGov Helpdesk began as MyGov Corona Helpdesk, providing consumers with verifiable, accurate information about Covid. On the chatbot, users may still get vaccination certificates and schedule appointments.

“Equipping the MyGov Helpdesk with Digilocker services that can be accessed directly via WhatsApp, we want to unlock technology’s potential to extend the benefits of essential services to citizens at scale, and this is a significant step towards scaling up the Digital India vision and a digitally empowered country,” Shivnath Thukral, Director – Public Policy, WhatsApp said in a statement.

The following is a list of documents that may be downloaded via WhatsApp:

  • Driving License
  • CBSE Class X Passing Certificate
  • Vehicle Registration Certificate (RC)
  • Insurance Policy – Two Wheeler
  • Class X Marksheet
  • Class XII Marksheet
  • Insurance Policy Document (Life and Non-life available on Digilocker)