Where to Find Peloton Model Number? A Complete Guide

PELOTON bikes offer a high-tech alternative for cyclists who prefer working out at home. With their innovative features and interactive classes, Peloton bikes have gained immense popularity among fitness enthusiasts. However, recent safety concerns have led to a recall of certain models. To ensure your safety, it is crucial to know where to find the model number on your Peloton bike and stay informed about any recalls or necessary repairs.

Here you will discover where to find the model number on Peloton bikes and learn about the recent recall. Ensure your safety by taking immediate action and contacting Peloton for a free repair. Stay informed through their customer support and website.

Importance of Peloton Model Numbers

Model numbers are essential for identifying specific versions or variants of a product. They provide crucial information about manufacturing details, features, and any recalls associated with a particular model. For Peloton bike owners, knowing the model number is vital to determine if their bike is subject to a recent recall and whether it requires immediate attention to ensure safety.

Where to Find Peloton Model Number?

To find the model number on your Peloton bike, you need to look for the label inside the front fork, near the flywheel. This label contains important information, including the model number, serial number, and other manufacturing details. It is recommended to familiarize yourself with the location of this label for future reference.

Peloton Recalls and Safety Risks

Peloton Bike Model PL01 Recall

On May 11, 2023, Peloton announced the recall of approximately 2.2 million Peloton Bike Model PL01 units. The U.S. Consumer Product Safety Commission (CPSC) raised concerns about safety risks associated with these specific models.

Reasons for the Recall

The recall was initiated due to reports of the seat post breaking and detaching from the bike during use. Peloton received 35 such reports, and as a result, 13 injuries were reported, including fractures, lacerations, and bruises caused by falls from the bike.

Reported Injuries

The injuries reported from the seat post incidents were concerning, with cases ranging from fractured wrists to lacerations and bruises. These accidents highlighted the potential dangers associated with the faulty seat post on the affected Peloton Bike Model PL01 units.

Exclusions and International Models

It’s important to note that only the original Peloton Bike sold in the US is affected by the recall. International models and the latest Bike+ model are not subject to this specific recall. However, Peloton remains committed to ensuring the safety of all its customers, regardless of the model they own.

Peloton’s Commitment to Safety

Peloton takes product safety seriously, and in response to the recall, they have voluntarily decided to replace the seat post on affected units free of charge. By doing so, Peloton aims to rectify the safety issue and provide their customers with peace of mind while using their bikes.

What to Do If I Have Peloton Bike Model PL01?

If you own a Peloton Bike Model PL01, it is crucial to take immediate action to ensure your safety and the safety of others.

Ceasing Usage

First and foremost, if you own a Peloton Bike Model PL01, you should stop using the equipment immediately. Ceasing usage is vital to prevent any potential accidents or injuries that may occur due to the faulty seat post.

Contacting Peloton for Repair

To address the issue, Peloton encourages affected customers to contact them promptly. By reaching out to Peloton’s customer support, you can organize a free repair for your bike. The company is committed to resolving the problem swiftly and efficiently.

Self-Installation of the Seat Post

Peloton understands the inconvenience caused by the recall and aims to provide a seamless solution. They offer a free replacement seat post that can be self-installed, allowing customers to rectify the issue conveniently in the comfort of their own homes.

Customer Support and Updates

For any concerns or questions regarding the recall, Peloton’s customer support is available seven days a week from 6 a.m. to 12 a.m. ET. Their knowledgeable representatives can assist you in navigating the repair process and provide updates on the status of your repair. Additionally, Peloton’s website serves as a valuable resource for staying informed about any further developments, recalls, or updates related to its products.

Keep updated with any further developments on the Peloton website or contact their customer service team with any concerns.

In conclusion, knowing where to find the model number on your Peloton bike is crucial for determining if it is subject to the recent recall. The model number can be found on the label inside the front fork, near the flywheel. If you own a Peloton Bike Model PL01, it is imperative to stop using it immediately and contact Peloton for a free repair or replacement seat post. Take action to ensure your safety and stay informed about any updates through Peloton’s customer support or their website.

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